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Job Details

Call Center Customer Service - Part-Time

STAFFORCE are recruiting for temporary evening caring, customer service advisors to join our well known client's call centre.

You will be working Monday to Friday evening and Saturday morning:

17:00 - 21:30 - Monday to Friday 09:00 - 12:00 on Saturday

LOCATION: HARLOW, Essex

PAY: 8.97 per hour

This is a temporary position until January 2020.

Interviews being held immediately.

Duties:

You will be working within their patient services team contacting existing patients to organise medication deliveries, you will be expected to manage the call and deliver a quality service to our patients this will include:

  • Pre delivery call with the patient to conduct stock take, confirm delivery date and details.
  • Enter data on to the system and check current data held
  • Assist with customer queries
  • Complying with GDPR
  • Great customer service
  • Monitor and action delivery lists
  • Mandatory recording of patient notes
  • Accurately record and report any suspected adverse drug reactions and product complaints
  • Undertake any other duties as requested by the Team lead
  • No cold calling

The Person:

  • Excellent customer service skills – proven experience
  • Good telephone manner
  • Ability to follow work instructions and procedures
  • Computer literate, pick up new systems
  • Good organisational skills and attention to detail
  • Must have empathy for our patients
  • Must be able to work in a pressurised environment
  • Must be reasonably resilient – (in terms of being able to politely end the call if patients want to chat)
  • Good communication skills (as the role involves discussing drugs and medical equipment it's imperative that instructions are clear)

If you are interested in this role please submit your CV immediately.

Stafforce is acting as an Employment Business in relation to this vacancy.

For more information on this vacancy please contact us on 0208 858 6888.

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