Customer Service Advisor
Location: Deeside
Hours: 30 per week- Between 07:30 – 18:00 hours with shifts rotating
13 week temp-perm basis
We have an exciting new role for a full-time Customer Service Adviser based in Deeside. If you have a passion for helping people and providing the best customer care then this is the role for you. If you have the following attributes and are looking for a new career, then apply today and start your new journey with a great company!
Your Role:
To deliver excellent customer service, proactively informing customers of any service issues and ensuring that all incoming delivery queries are handled promptly and to the customer's satisfaction. Identify trends and issues with a view to recommending changes to policy/procedures in order to improve customer service
Key Accountabilites & Responsibilties
- Proactively inform customers of any delivery service issue
- Handle customer calls in a polite and empathetic manner
- Negotiate solutions to complex delivery issues to meet both customers and the Clients' needs
- Liaise with other departments to ensure corrective action is taken on delivery issues and follow up to ensure delivery
- Ensure all customer delivery queries/complaints are properly documented using the appropriate customer services database
- Raise notifications as appropriate for collections and credits
- Analyse patterns of complaints & enquiries, identify operational issues underlying customer service complaints and tenaciously ensure resolution
- Identify and present the need for new or improved customer service and operational process solutions
- Develop a sound knowledge of customer's needs, competitor activity and the Company's products/resources
- To work effectively with other individuals and teams to achieve company objectives and share best practice
- Train nominated administrator as cover for holidays and peak times
Knowledge, Skills & Experience
Essential:
- PC Literate & Administrative Skills
- High standard of written and oral communication skills
- Excellent interpersonal, problem solving, negotiation, decision making and assertiveness skills
- Ability to organise and manage time effectively
- Ability to analyse patterns of complaints and enquiries and tenaciously seek resolution of underlying issues which are the cause of customer service complaints
- Ability to cope under pressure to meet the demands of a busy functional workload
- Have a lively and confident manner and possess a sense of humour
- Excellent team player
If you like the sound of this role as a Customer Service Advisor based in Deeside, please apply below and we will be in touch!
Stafforce is acting as an Employment Business in relation to this vacancy.