This website is part of the Nicholas Associates Group. Click on the group logo to find out more.

Job Details

Customer Services Advisor

Job title: Customer Service Advisor

Location: Dewsbury, West Yorkshire

Hours of work: Monday to Friday 9am - 5pm

Start date: Immediate

Pay rate: 8.72 per hour

Duration: Temporary to permanent

Stafforce Recruitment are currently looking for a well organised and experienced Customer Service Advisor to work for our clients call centre based in Dewsbury. Our client is one of the UK's largest independent specialist retailer with over 25 years of establishment, knowledge, and experience in the industry.

This role would suit individuals who have worked in a call centre environment before and have experience dealing with customer queries via telephone/email.

What's in it for you?

  • Temporary to permanent position
  • Career progression opportunities
  • Retail and gym membership discounts accessible via an online portal
  • 24/7 access to GP helplines, financial and care support for you and your loved ones

Job Responsibilities:

  • Delivering high levels of customer service on the phone and via email
  • Responding to emails in a timely manner
  • Dealing with inbound and outbound calls
  • Processing customer orders/returns and assisting with technical and general enquiries
  • Handling complaints in a polite and efficient manner
  • Inputting information onto various computer systems

The successful candidate:

  • Experience in customer service, ideally within a call centre environment
  • Excellent telephone manner
  • Excellent verbal and written communication skills
  • Good level of English
  • Strong attention to detail and accuracy
  • Able to work within a fast-paced environment
  • Confident dealing with customer complaints
  • The ability to thrive under pressure with good planning, time management, prioritisation and organisation skills.
  • Punctual and flexible

For more information on this vacancy please contact us on 01274843344.

Nicholas Associates Policies

Copyright © 2021 Nicholas Associates Group Limited. All rights reserved. Registered in England. Company number: 3606174 | VAT Registration no: GB727824120. Registered Office: Reginald Arthur House, Percy Street, Rotherham, S65 1ED